Questions? We've got answers!
We've answered some of our most frequently asked questions below. But, if you've still got questions, feel free to contact us!
What is your shipping policy?
Busy Bags and other purchases:
We make every effort to get your purchases to your door as soon as possible. Most items ship within 1-2 business days.
Monthly Subscriptions
Monthly subscriptions will ship on the 5th of each month for all orders placed by the last day of the previous month. Orders placed between the 1st and the 5th will ship late or be substituted another box if the current month is sold out. Orders placed on the 6th or later will be fulfilled in the next month's shipment.
Example:
- Subscription orders placed August 9 - August 31 will ship on September 5th.
- Subscription orders placed September 1 - September 5 will ship later (after September 5th) or will be substituted with a box in inventory if September boxes are sold out.
- Subscription orders placed after September 6 will ship October 5th.
Do you accept returns?
All purchases are final unless products arrive damaged or missing. In this event, busy bébés will immediately send a replacement to you at no additional charge. Contact us at busybebesatx@gmail.com.